Technical Support

Download, Installation & Updates

• Steam Error - "We are currently in the process of creating your EVE account. Please try again in a few minutes"
• Troubleshoot - Downloading The Game / Launcher
• Download on Demand
• System Requirements
• Test Server ‘Singularity’
• Clearing client settings and the client side cache data

Launcher

• Troubleshoot - Launcher starts but then closes or gives a dll error on start.
• Troubleshoot - Game does not appear after starting through Launcher.
• Troubleshoot - Launcher Won't Start
• Unable to Log Into Account or Update Launcher
• Shared Cache Options
• Profile Management Tool

See all 7 articles

Connectivity

• Network Diagnostic Tool
• VPN and Proxy Use
• Network communication between your computer and the EVE Online server has been interrupted.

Crashes, Lockups & Freezes

• DirectX Diagnostic report (DxDiag)
• EVE LogLite Diagnostic Tool

Website & Email

• Managing Access Permissions for Third Party Applications using SSO
• API Key Not Working