The log file will record everything the launcher does and if it encounters an issue, it will record the error. These files are created automatically by the launcher and can be very helpful in troubleshooting potential problems with the launcher. 

If you are encountering issues with the launcher and require assistance from Player Experience, then please attach the most recent launcher log files to your support ticket.

Windows

Locating the launcher log files 

Using the launcher  

1. Start the launcher 
2. Click on the Cogwheel icon in the top right corner of the launcher. 
3. Select Tools / Cache in the left pane. 
4. Click on Launcher Logs. 
5. This will open an explorer window on the folder where the logs are located. 

Manually  

1. Press Windows key + R to open the Run tool. 
2. Copy and paste the following text into the entry field and press enter: 

          %LOCALAPPDATA%\CCP\EVE\launcher 

Contents of the folder 

The folder that opens contains a Crash folder and 5 log files for the most recent starts of the launcher as well as a JSON file.  

The name format for the log files is: 

                launcherlog-<date>-<time> 

Mac

Locating the launcher log files 

Using the launcher

• Start the launcher

• Click onEVE Launcher in the apple menu in the upper left of your screen and selectPreferences, or Hold Command and press , on your keyboard.

• SelectTools / Cache.
• Select Launcher logs.

Manually

For the launcher open the finder and press (CMD + Shift + G) or click on (View) and then (Go To Folder) and copy and paste the following into the entry field, then press enter:

~/Library/Application Support/EVE Online/SharedCache/

Contents of the folder

The folder that opens contains a folder for crashes and 5 log files for the most recent starts of the launcher as well as a JSON file. Please attach all 5 logs for Player Experience, the JSON file is not required. The name format for the log files is:

launcherlog-<date>-<time>