Welcome to our new EVE Online Help Center

Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.

EVE Online: Citadel Patch Notes are now available. Be sure to also check out the various Citadel related articles in the Player Owned Structures section of the Help Center. Also check out the EVE: Citadel expansion - Issues forum thread.

Account & Subscription

Account Subscription & Game Time

Account Details & Services

See all 14 articles

New Eden Store, Aurum & Redeeming System

Payment Methods

See all 14 articles

Gameplay & Features

Agents & Missions


User Interface

See all 7 articles


See all 13 articles


See all 7 articles

Market & Contracts

Corporations & Alliances

See all 14 articles

Player Owned Structures

See all 13 articles

Character & Assets

See all 10 articles

Ships & Modules

See all 11 articles


See all 7 articles

EULA, ToS, Policies

See all 8 articles

Technical Support

Download, Installation & Updates

See all 7 articles


Login Issues



Crashes, Lockups & Freezes

Website & Email