Welcome to our new EVE Online Help Center

Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.

Also check out our numerous EVE Online : Flight Academy tutorial videos.

A fix has been deployed for the Steam launcher issues which began on the 22nd of November. Affected players are advised to restart their launcher which should allow them to access their EVE Online account.

Account & Subscription

Account Subscription & Game Time

Account Details & Services

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New Eden Store, Aurum & Redeeming System

Payment Methods

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Gameplay & Features

Agents & Missions


User Interface

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See all 9 articles

Market & Contracts

Corporations & Alliances

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Player Owned Structures

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Character & Assets

See all 22 articles

Ships & Modules

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EULA, ToS, Policies

See all 8 articles

Technical Support

Download, Installation & Updates


Login Issues



Crashes, Lockups & Freezes

Website & Email