Network issues

To help you resolve network issues, we’ve compiled a list of steps that should address most common issues. Please follow the instructions below.

Check for Known Issues

Sometimes, network issues may be part of a broader problem affecting multiple players. Check the following:

• Look for recent posts regarding your issue in Announcements.
• Check for server-wide issues or maintenance on the EVE Status monitor.

Check Your Internet Connection

Ensure that your internet connection is stable and working properly.

• You can do this by testing other online services or using speed test websites to check your internet speed and latency.
• The issue may be temporary. Try reconnecting a few times, allowing some time in between each reconnect.

Check Server Status

Verify that the EVE Online servers are operational.

• You can do this by visiting the EVE Online server status page, or check any social media channels for announcements about server downtime or maintenance. 

Check for ISP Issues

Sometimes, your Internet Service Provider (ISP) might be experiencing issues.

• Contact your ISP to see if there are any known problems in your area.

Check for Cloudflare issues

It's possible that a Cloudflare location is experiencing issues along your connection path.

• Type the following into your browser address bar and hit enter: https://eveonline.com/cdn-cgi/trace
• Match the word after colo= to the Cloudflare System Status page and see if there's an issue in your area.
  • Anything other than Operational indicates there may be an issue.

Restart Your Router and Modem

Over a long period of time without restarts, routers and modems can start encountering issues.

• Power cycle your router and modem by turning them off, waiting for about 30 seconds, and then turning them back on. This should reboot the firmware and clear your cache, fixing minor network glitches and resetting your network settings.

Make sure your system clock is correct and in sync.

• Right-click on the clock in the taskbar and click on Adjust date/time.
  • Optionally, you can go to Start > Settings > Time & language > Date & time.
• Under Synchronize your clock, click on Sync now.
• Make sure all other settings are correct, including your Timezone and whether or not you have Daylight Savings.

Use a Wired Connection

Wi-Fi connections can encounter interference or experience lower network speeds, causing issues.

• If you are using a Wi-Fi connection, try switching to a wired Ethernet connection to reduce latency and improve stability.

Disable VPN or Proxy

VPN or Proxy can interfere with your connection to EVE Online.

• If you are using a VPN or proxy, try disabling it.
• If you are using VPN with split tunneling, try disabling the split tunnel feature.

Enable VPN

The opposite of the previous point, a VPN will create a new connection path to the server, possibly resolving a network path issue.

• Download and install any VPN that features the ability to choose different servers around the world.
  • England or Sweden are good choices to start with, but try several and see if it improves your connection.
• Be aware that free VPNs may have certain downsides and risks associated with them and should only be used as a troubleshooting tool.

Network Configuration

Ensure all network settings are correct and EVE Online is not being blocked by any security software.

• Ensure EVE Online is allowed through your firewall and antivirus software.
  • Contact your security software manufacturer for further information, or ISP for router firewall assistance.
• Add port forwarding for EVE Online.
  • TCP & UDP: 26000
• Sometimes, changing your DNS settings can improve connectivity. Consider using Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1).
• Remove any changes to the Host File you may have made for EVE.

Update Network Drivers

Out of date network drives can cause various issues.

• You can check for updates through your device manager or the manufacturer's website.

Adjust Game Settings

Extremely high graphics settings might lead to a higher processing load on your computer, indirectly affecting how smoothly your computer handles network data.

• Try lowering the in-game graphics settings and see if that increases the network stability of your client.

Run Network Diagnostics

Use network diagnostic tools to check for packet loss, latency, and other issues.

• See the Network Diagnostics article for further information.

Contact Support

If the above steps do not resolve your issue, please contact our support team.