EVE Online requires a stable internet connection between the client’s computer and the EVE Online server. This connection is susceptible to connectivity issues because the game cannot buffer content like video platforms are able to.
In order to test your connection to our server, our Game Masters may ask you to run some Trace Route and Path Ping tests on your computer to see if there are any issues in your connection or the route your connection is taking to our server.
Windows 8 or newer
For users using supported Windows users that can run Power Shell scripts, we have a tool that will automatically run these tests and provide a report that can be attached to your ticket in our Help Center to diagnose your connection.
- Go to the following link and save the file. It should have a .zip extension:
https://web.ccpgamescdn.com/aws/community/eve_network_diagnostics_v6.zip - Go to the file location and unzip the file contents to an easily accessible folder in your computer.
- Right click on the unzipped .ps1 file and select “Run with powershell”. You will likely see an 'Unknown Publisher' warning, please allow the file to be run.
- Follow the instructions on the window that appears and wait until the tool finishes running and press Enter again.
- The tool will create a .txt file in the same location where the tool was saved. Locate this file and attach it to your ticket in our Help Center.
The file created will have the following naming format:
EVE-diag_(timestamp)
Users unable to run the PowerShell script
Users running Windows 7 or a supported version of Windows that cannot use Power Shell, you will have to run the network tests manually.
You can find the instructions on how to diagnose your network below:
- Press the windows key + R
- Type CMD and press enter.
- Type: tracert tranquility.servers.eveonline.com
- Press Enter and wait for trace to complete.
- Type: ping www.google.com -n 30
- Press Enter and wait for trace to complete.
- Type: ping www.google.de -n 30
- Press Enter and wait for trace to complete.
- Type: pathping tranquility.servers.eveonline.com
- Press Enter and wait for trace to complete.
- Once the tests finish, copy the result into a text document and attach it to your ticket on our Help Center.
Mac OS
Mac OS users can find the instructions on how to run the Network tests below:
- Open the finder.
- Open utilities and then start the terminal.
- Type: traceroute tranquility.servers.eveonline.com > Desktop/tq_trace.txt
- Type: ping www.google.com -c 30 > Desktop/Ping_google_com.txt
- Type: ping www.google.de -c 30 > Desktop/Ping_google_de.txt
- Type: ping tranquility.servers.eveonline.com -c 30 > Desktop/Ping_tq.txt
- Once all these files have been created, attach them to your ticket on our Help Center.