The EVE Online client contains a diagnostic tool called EVE LogLite which allows players to capture advanced client side logs. These logs can prove useful to the Player Experience Team when assisting users to diagnose problems with the client.
The LogLite tool should be run before starting the game client. To start the tool, please follow the steps below:
Windows OS
- Start the EVE Launcher.
- Open the launcher settings by pressing the gear icon in the top right corner of the launcher window.
- Select Tools Cache.
- Click on Start Loglite.
- Once the LogLite application has opened simply press ‘Play’ in the launcher to start the EVE client.
- Perform the reproduction steps needed for the issue in question.
- When the issue has been reproduced, select "File" -> "Save as..." and save the .lsw file to the computer.
- Attach this file to your Support ticket, or Bug Report.
Connecting to LogLite
If the tool was not started before starting the game client, there is still an option to connect the application by following the steps below:
- Launch the EVE Client.
- Press: Ctrl + Alt + Shift + M
- The engine tools window will open, click on “Log Viewer”.
- The log viewer window will open, click the “Attach” button at the bottom of the window.
Mac OS
- Start the EVE Launcher.
- Users can then attach Click the “View” tab in the Apple menu bar and select “Preferences” or press Command (⌘) and comma (,) to open the 'Preferences' window directly.
- Select Tools / Cache in the left pane.
- Click on Start LogLite.
- Once the LogLite application has opened simply press “Play” in the launcher to start the EVE client.
- Perform the reproduction steps needed for the issue in question.
- When the issue has been reproduced, select "File" -> "Save as..." and save the .lsw file to the computer.
- Attach this file to their Support ticket, or Bug Report.
Connecting to LogLite
If the tool was not started before starting the game client, there is still an option to connect the application by following the steps below:
- Launch the EVE Client.
- Press: Option + Control + Shift + M
- The engine tools window will open, click on “Log Viewer”.
- The log viewer window will open, click the “Attach” button at the bottom of the window.