Finding Missing Purchases

If you have made a on purchase on the EVE Online store and cannot locate it on your account there are a few steps to take which may help you find what you are missing.

1. Sometimes it takes up to thirty minutes for a purchase to be completed with your payment provider and then delivered to your account. If you just made the purchase consider waiting for thirty minutes to allow for any slow deliveries.
2. Check which account you are currently logged into on the EVE Online store. You can do this by checking the Username shown in the top-right corner of the store page.
   
   If the Username listed there belongs to a different account it is recommended that you check that account for your missing purchase. If you find it there please consult the Purchases made on Wrong Account article for more information.
3. Check the Redeeming Queues of any other accounts you own. If the purchased content does not appear where you expected it this may be because it was sent to another account.
   
   If you do find your purchases on the wrong account you may follow the Purchases made on Wrong Account article for more assistance.
4. If you purchased Omega game time and cannot find it on your intended account, try checking the Account Management pages of any other accounts you control. Check your Transaction History page to confirm whether your purchase was made on one of these alternate accounts.
   
   
   If you have confirmed that the purchase was sent to an account you didn't intend, check the Purchases made on Wrong Account for possible solutions.
5. If you have not been able to find your purchase anywhere, double check your bank statements and confirm that you were actually charged for the purchase you made. It is possible that something went wrong with your payment and that it did not go through successfully.
   
   If the payment did not go through, this is likely the reason you did not receive your purchase. You can also read the Payment Issues article for assistance with sending payments successfully.
6. If you still cannot find your purchase, and you have confirmed that you have been charged, consider creating a support ticket here on the Help Center. Please use the following category: Billing & Account -> Payment and Purchases -> Purchase Issues -> Didn't Receive The Purchase