Purchases made on Wrong Account

Whenever purchases are made on the official EVE Online Store or through the in-game New Eden Store it is important to double check that you are purchasing the content you intended and that you are signed into the correct account.

You can verify that you are signed into the correct account on the EVE Online Store by checking the top-right corner of the store page. This corner will show you which account will receive the contents of your purchase.

If you are not logged into the correct account simply click the account name and select Logout.

Purchases made on the Wrong Account

Most purchases made on the EVE Online Store or through the in-game New Eden Store are final and cannot be transferred to another account once purchased. 

CCP Support may not be able to move an accidental purchase if any part of it has been consumed or applied and it is therefore recommended that you contact the support team as soon as you suspect an accidental purchase has been made.

1. Create a Support Ticket
2. Choose Billing & Account -> Payment and Purchases -> Purchase Issues -> Bought On the Wrong Account
3. Provide a description of your purchase, which account it went to, which account it should have been made on, and any transaction details available to you.