As stated within the EVE Online - End User License Agreement (EULA), refunds for purchases made on the EVE Online Store are subject to rules which determine when they can be granted. Quoting from the EULA itself:
"All fees are non-refundable unless expressly stated otherwise in this EULA. By paying such fees, you will enjoy enhanced gameplay options and additional features within EVE during the period which fees are paid. If you do not wish to pay any such fees or cancel your paid subscription, the features available to you while playing EVE will be limited."
If you would like to request a refund you may do so by creating a support ticket on this Help Center.
Note: It is less likely that a purchase which has been used will be eligible for a refund. This includes services such as Omega time or consumable in-game currency like PLEX. With this in mind, refund requests are more likely to be granted if the request is made soon after the purchase of unused content.
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