By following the steps outlined below, you should be able to identify and resolve most audio issues in EVE Online.
1. Check Audio Settings in the Game:
- Open the EVE Online client.
- Press ESC to open the settings menu.
- Navigate to the Audio tab.
- Ensure that the audio is enabled and the volume sliders are set appropriately.
- Try disabling and enabling the audio.
2. Verify System Audio Settings:
- Ensure that your system audio is not muted and the volume is up.
- Ensure the correct playback device is selected.
- Windows: Right-click the Speaker icon in the system tray.
- Mac: Open the Apple menu > System Settings, then click Sound in the sidebar.
3. Update Audio Drivers:
- Go to your computer’s Device Manager.
- Locate the audio drivers under Sound, video, and game controllers.
- Right-click on the audio driver and select Update driver.
- Alternatively, visit the manufacturer’s website to download the latest drivers.
4. Check for OS updates:
- Ensure that your operating system is up to date, as updates can include important fixes.
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- Windows: Select Start > Settings > Update & Security > Windows Update, and then select Check for updates. If updates are available, install them.
- Mac: Open the Apple menu > System Settings, click General in the sidebar (you may need to scroll down), then click Software Update on the right.
5. Run EVE Online as Administrator:
- Right-click the EVE Online shortcut or executable file.
- Select Run as administrator.
6. Verify Game Files:
- Open the EVE Online launcher.
- Click on the Cogwheel icon in the top right corner.
- Select Tools / Cache on the left and click Verify Game Files.
- This will check for any corrupted files and repair them.
7. Check for Conflicting Programs:
- Some programs may conflict with EVE Online's audio.
- Temporarily disable or close background applications, especially those related to audio, like communication apps (Discord, Skype) or audio management software.
8. Reinstall the Game:
- As a last resort, you can try uninstalling and then reinstalling EVE Online. Ensure EVE Online is closed before following the instructions below.
- Don't worry, your client settings will not be wiped by this operation.
- Windows: Select Start > Settings > Apps > Apps & features.
- Select the app you want to remove, and then select Uninstall.
- Mac: Open the Finder > Applications and locate eve-online.
- Drag eve-online to the trash and empty it.
- Download the latest version of EVE Online and reinstall.
9. Check for hardware issues:
- Sometimes the issue might be hardware-related. Try using a different pair of headphones or speakers to see if the problem persists.
10. Contact Support:
If none of the above steps work, you can Contact Support for further assistance.