How to Provide Steam Transaction IDs to Fenris

When contacting Fenris Support about missing Omega time, PLEX, SKINs, or other Steam purchases, you may be asked to provide your Steam Transaction ID. This ID helps Fenris verify your purchase directly with Steam and resolve your ticket faster.

This article explains where to find your Steam Transaction ID, how to export the receipt, and what information you should include when submitting a support ticket.

What Fenris Uses a Steam Transaction ID For

Fenris Support may request your Steam Transaction ID to verify:

• Omega time or PLEX purchased but not delivered

• Packs, bundles, DLC, or starter packs that failed to appear

• Duplicate billing or erroneous charges

• Refund confirmations

If you are unsure whether your issue belongs to Fenris or Steam, please see: When to Contact Steam Support vs. Fenris Support

1. Where to Find Your Steam Transaction ID

Steam provides your purchase history in two places:

1. Steam Client – Account Details Window

2. Email Receipt Sent by Steam

You can use either, but Fenris recommends checking the Steam Client first for the most complete information.

1.1 Find Your Transaction ID in the Steam Client

1. Open Steam.

2. At the top right, click your Profile Name.

3. Select Account Details.

4. Under Store & Purchase History, click View purchase history.

5. Select the EVE Online transaction you are reporting.

6. In the transaction window, locate the Transaction ID (sometimes labeled Confirmation Code or Steam Transaction Number).

1.2 Find Your Transaction ID in Your Steam Email Receipt

Steam also emails a receipt for each purchase. Look for messages titled “Thank you for your Steam purchase”. These include:

• Transaction ID

• Item purchased (e.g., Omega, PLEX, Pack)

• Total cost

• Purchase timestamp

If you need help locating Steam emails, see: Cannot Log In with Steam After Account Changes

2. What Information to Provide Fenris Support

When opening a support ticket with Fenris, include the following:

If you purchased Omega or PLEX, you may also want to refer to: Steam Purchase Did Not Deliver Omega/PLEX

3. Export or Screenshot the Transaction Details

Fenris Support may also request a screenshot or PDF of the transaction details.

Using Steam Overlay (Recommended)

If you are in EVE Online while viewing your receipt:

• Press F12 (default) to capture a screenshot.

• Your screenshot is automatically saved and accessible via Steam → View → Screenshots.

For detailed instructions, see: How to Take Screenshots & Share via Steam Overlay

Export as a PDF (Desktop Only)

1. Open the transaction page in Steam.

2. Press Ctrl + P (Windows) or Cmd + P (macOS).

3. Select Save as PDF.

4. Attach the file to your Fenris Support ticket.

4. Submitting the Information to Fenris Support

1. Go to EVE Online .

2. Choose the appropriate category:

   • Billing & Account → Missing Product, Payment Issues, etc.

3. Include the Transaction ID and any screenshots.

4. Submit your ticket.

Providing all information upfront significantly reduces investigation time.