Steam Purchase Did Not Deliver Omega or PLEX

If you’ve purchased Omega time or PLEX through Steam but it hasn’t appeared in your EVE Online account, don’t worry — this guide will help you identify the issue and take the correct steps to resolve it.

Step 1: Confirm the Purchase Completed in Steam

Before troubleshooting in EVE, make sure your Steam transaction actually completed.

To verify your purchase:

1. Open the Steam client.

2. Click your profile name in the top-right corner → select Account details.

3. In the left pane, ensure Account details is selected.

4. Under Store & Purchase History, click View purchase history.

5. Find your EVE Online transaction.

   • If the status shows Pending or Failed, the payment did not complete.

   • If it shows Completed, continue to Step 2.

Step 2: Verify You’re Logged Into the Correct Steam-Linked EVE Account

All purchases made through Steam are applied only to the EVE Online account created/linked via that same Steam account.
They cannot be transferred to, or shared with, other EVE accounts.

To confirm you’re on the right account:

1. Launch EVE Online through Steam.

2. In the EVE Launcher, check that the account name listed under “EVE Online” is the Steam-linked account you normally use.

3. If you have additional standalone EVE accounts, note that Steam purchases will not appear there.

Tip: If you created a username/password for your Steam-linked account, you can also log in via the standalone launcher to confirm delivery.
See: How to Run EVE Without Steam (Standalone Mode).

Step 3: Check PLEX Vault and Omega Status In-Game

• PLEX → Found in your PLEX Vault (open Inventory → PLEX Vault tab).

• Omega → Displayed in your Character Sheet located at the top-left corner of your screen.

If you don’t see your items:

• Log out and back in.

• Double-check that you’re on the correct Steam-linked account (see Step 2).

Step 4: Allow Time for Delivery

Steam transactions can take a few minutes to process. Wait up to 30 minutes before assuming a delivery failure.
If the Omega or PLEX still hasn’t appeared after that, continue to Step 5.

Step 5: Contact Support

If all checks are complete and your purchase still hasn’t appeared, please submit a support ticket.

To do this:

1. Visit the EVE Online Support Center.

2. Choose Billing & Account → Steam Purchases.

3. Include:

   • The Steam Transaction ID (from your Steam receipt email or purchase history).

   • The date/time of purchase.

   • A short description of the item purchased (e.g., “3 months Omega”, “500 PLEX”).

Important:

• CCP cannot refund or move purchases between accounts — Steam purchases apply only to the linked Steam account.

• Refund requests must be handled through Steam.

See: Refunds: Steam vs. CCP – Who to Contact.