Credit Card Payment Issues

We accept Visa, Visa Electron, American Express, MasterCard, and JCB credit cards and a variety of Debit Cards that display the logos shown on account management.

Payments made via Credit/Debit cards (and Paypal) are always recurring and will be withdrawn automatically from the customer until the recurring payment is canceled

If you run into problems using your card, please check the following:

  • Contact your credit card company to see if they are blocking the card in any way that could be causing the payment failure.
  • Check if you are entering all your card details correctly into the fields.
  • If you are using a pre-paid card, check if overseas payments are available for the card.
  • Check your browser addons as some may block credit card information from being transferred.

If everything checks out and you are still unable to make a payment, please contact customer support through our Help Center.

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