Submit a request

Please pick the option that best describes your Payment Issue.

Your username for the account that requires support.

Your character that requires support.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Please enter your Payment ID

The user name of the account you wish to recover.

If a credit card was used on the account, please enter the registered billing address.

The names of characters located on the account.

The e-mail address registered to the account.

The full name used when the account was created (your name).

The date of birth registered to the owner of the account. (YYYY-MM-DD)

If a credit card was used on the account, please enter the last 4 digits of the card number.

Add file or drop files here

    Please log in to continue

    In order to speed up ticket processing please log to your EVE Online account before submitting a support ticket.

    For account recovery assistance please click the button above or alternatively contact us via support@eveonline.com

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    Please refresh login session to continue

    Please click above to refresh your login session so that our support system can connect to the game server in order to speed up ticket processing.

    Notice: Login Session Expired

    It looks like your login session has expired. You can still finish submitting your ticket without connecting to the game server, but this may lead to slower ticket processing. To continue please include as much detail as possible regarding your issue and affected accounts/characters. Alternatively log in again to restart the submission process (all form data will be lost).

    Notice: Unable to connect

    We are unable to connect to the EVE Online servers at the moment. You can still finish submitting your ticket without connecting to the game server, but this may lead to slower ticket processing. To continue please include as much detail as possible regarding your issue and affected accounts/characters. Alternatively log in again to restart the submission process (all form data will be lost).

    If this error results in you not being able to submit your ticket you can submit your ticket by sending an email to support@eveonline.com. Please make sure you include as much detail as possible regarding your issue and affected accounts/characters.