If you are unable to add a specific account to the launcher because of a login error. The following troubleshooting steps may assist you with the issue:
Deleting launcher cookies
Issues adding accounts to the launcher can be caused by corrupt launcher cookies.
To delete the launcher cookies, see the following steps:
Windows OS
- Press and hold the Windows key on your keyboard while pressing R (this will open a run window).
- Copy and paste the following line into the run window:
%LOCALAPPDATA%\CCP\EVE\
- You should see a few folders there. One should be named QtWebEngine
- Open that folder. Then open Default.
- Delete the two of the files in there. Cookies and Cookies-journal.
This will not reset any progress in your accounts nor remove them from the launcher.
Mac OS
- Press L-Shift + CMD + G
- Copy and paste the following line into the run window:
~/Library/Application Support/CCP/EVE/QtWebEngine/Default/
- Delete the two of the files in there. Cookies and Cookies-journal by moving them to the trash.
This will not reset any progress in your accounts nor remove them from the launcher.
Invalid username / password
Please verify that your login credentials are correct. If you are having issues remembering your credentials, you can reset your password in our Account Recovery page or submit a support ticket if you do not have access to the email address on the account.
If you are still having issues adding accounts to your launcher, you can submit a ticket to our help center:
Be sure to add the following information: