If you're having problems downloading the game then please check the following steps:
- Click on the 'Download EVE Online' button on the following site. https://www.eveonline.com/download
- If the download is taking too long then try using a wired (Ethernet) connection to your router rather than using wireless (WiFi).
- If the file does not start downloading after you have clicked the download button then try using a different internet browser (Firefox, Chrome etc.) or disabling your browser extensions.
- Once the file is downloaded then please run it to start the installation process.
"My antivirus detected a virus in your program."
This is most likely a false positive caused by your virus protection being overzealous. Anti-virus developers usually have a page where you can submit potential threats for false positives. This will help your anti-virus provider fine tune their program. If you are unsure then please submit the file to your anti-virus developer.
In the meantime you should have the option to ignore the warning or disable your anti-virus while installing the game.