Troubleshoot - Downloading The Game / Launcher

This article is intended to help troubleshoot issues relating to downloading or installing EVE Online. If you are having problems starting the launcher, please check out the following article: Troubleshoot - Launcher Won't Start

 

Possible Solutions

  1. Click on the 'Download EVE Online' button on the following site. https://www.eveonline.com/download
  2. If the download is taking too long then try using a wired (Ethernet) connection to your router rather than using wireless (WiFi). 
  3. If the file does not start downloading after you have clicked the download button then try using a different internet browser (Firefox, Chrome etc.) or disabling your browser extensions. 
  4. Consider using a VPN to improve the stability of your connection.
  5. Once the file is downloaded then please run it to start the installation process. 

If you are still unable to download the game, try downloading EVE on Steam as a possible workaround.

 

"My antivirus detected a virus in your program."

This is most likely a false positive caused by your virus protection being overzealous. Anti-virus developers usually have a page where you can submit potential threats for false positives. This will help your anti-virus provider fine tune their program. If you are unsure then please submit the file to your anti-virus developer.

 

In the meantime you should have the option to ignore the warning or disable your anti-virus while installing the game.

 

If none of the above solutions resolve your issue, feel free to get in touch with out technical support team via the 'Submit A Request' button at the top and bottom of this page, and selecting 'Technical Support' from the dropdown menu.

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