This article is intended to help troubleshoot issues relating to downloading or installing EVE Online. If you are having problems starting the launcher, please check out the following article: Troubleshoot - Launcher Won't Start
Possible Solutions
- Click on the 'Download EVE Online' button on the following site. https://www.eveonline.com/download
- If the download is taking too long then try using a wired (Ethernet) connection to your router rather than using wireless (WiFi).
- If the file does not start downloading after you have clicked the download button then try using a different internet browser (Firefox, Chrome etc.) or disabling your browser extensions.
- Consider using a VPN to improve the stability of your connection.
- Once the file is downloaded then please run it to start the installation process.
If you are still unable to download the game, try downloading EVE on Steam as a possible workaround.