The shared cache folder holds all the files needed to run the game client. To open the share cache folder options please do the following.
- Start the Launcher
- Click on the 'Settings' button located in the left menu bar of the launcher window.
- Click on the Shared Cache Settings.
- You may see some progress in the bar at the bottom. Once it has completed its task all options should become available.
Show in Explorer
If you need to view the folder itself on your hard drive you can click the button 'Show in Explorer' and it will open the folder within windows explorer.
The ResFiles folder holds all the files for the game in a compressed format. When you connect to the server the client will extract files from the ResFiles folder and create the tq folder. The tq folder is where the client is running from and holds the uncompressed files. If you encounter a issue with the client not running properly it's possible the the files in the tq folder may be corrupt and in that case deleting the tq folder may resolve the issue. The same thing happens when you connect to test server, a new folder will be created called SiSi that holds the uncompressed files for Singularity and is where the game is running from if you are playing on the Singularity test server.
If you need to move the shared cache folder to another location on your computer then the 'Move' button allows you to set the location of the shared cache folder. You can place it anywhere you like, on a secondary hard disk for example.
There have been some issues with the Windows operating system folder permissions that have caused issues for EVE Online. This issue most often occurs when a user has upgraded his operating system from a previous version of Windows to Windows 10. The 'Permissions' button is a simple tool that fixes that permission issue.
The 'Reset' button removes the latest patch and allows the launcher to attempt to re apply the latest patch.
Sometimes cache files can become corrupted. There are various reasons for why this sometimes happens for example a failed patch attempt. This can cause various issues while playing the game such as crashes, graphic issues or missing information in game windows. Therefore it can be very helpful to verify the integrity of the files in the shared cache folder. The 'Verify' button is a tool that comes with the launcher for just that purpose. After the verification process has completed, try starting the game again to establish if the issue persists.