EVE Voice is the in-game option for Voice Over IP communications. It can be enabled in the 'Chat' tab of the in-game menu which is accessible by pressing the ESC key.
If a user is encountering any problems using EVE Voice they can test their connection via the 'Echo Test'.
What is an echo test?
An echo test allows users to test their voice setup locally and listen to how other people hear them. The echo test can be found in the 'Chat' tab of the in game menu. In order to test playback, hold the push-to-talk key (if applicable) to establish if audio can be heard.
Nothing can be heard while running the echo test:
Try the following troubleshooting tips:
Ensure that the "Talk key" is being pressed.
- Check to see that the input and output locations are set correctly in 'Chat' tab of the game menu.
- Check that the microphone and speakers are plugged in properly.
- Make sure that external volume control on the headset is turned up and is not muted. If this doesn't fix the problem, check the 'Windows Volume Mixer' to make sure that the audio output device is not muted.
- Try temporarily disabling the firewall. If that fixes the problem, then open the following ports on the firewall:
- Incoming UDP port 5062
- Outgoing TCP port 80 and 443
- All destination UDP ports 12000 - 16000
- Enable the firewall again and retest
- Try changing the push-to-talk key to the middle mouse key.
Sound is loud or distorted for other people:
It is possible that some other programs require a user enable the +10 mic boost in Windows audio preferences. EVE Voice does not require this and it may need to be disabled. To disable +10 mic boost open the 'Recording Devices' window by right clicking on the speaker icon located in the taskbar and select 'System sound events' option and then select the Recording tab. Then right click on the desired device to be used with EVE Voice and select 'Properties'. Users can then reduce the boost in the 'Levels' tab.
What ports does EVE Voice use?
By default, EVE Voice uses UDP port 5062.
Why is the audio quality poor?
Poor audio quality can be caused by a lack of bandwidth. Ensure that there are no bandwidth intensive applications, such as audio/video streaming services running on the network.
It may be useful to check bandwidth availability at http://myvoipspeed.visualware.com/. It may also be worthwhile checking the Task Manager within Windows to ensure sufficient system resources are available (i.e. CPU usage below 100%, enough free memory etc).
Hardware issues such as a poor microphone can also degrade audio quality.
I can't hear anything at all and/or no one can hear me, what should I do?
First step would be to verify that your headset is working correctly. If your headset is working fine with another application, please run the echo test to test your connection.
The echo test allows you to test your voice setup locally and listen to how other people hear you. You will find the echo test in EVE under "ESC -> 'Audio and Chat' tab. The test will play a voice prompt when it starts and after that you should hold your push-to-talk key (if any) to hear yourself. Please refer to "Why can't I hear the voice prompt and/or myself while running the echo test? for more Troubleshooting Tips. If you can hear yourself correctly with the echo test, please try http://myvoipspeed.visualware.com/. If you get a 3 or above, please try EVE Voice again. If you get a 3 or below, please contact your ISP.
- Check your Router and Setup.
- Try to access at non peak usage, could be your access time point.
- Also check your User issues (local Set up), account issues, local hardware and network issues.
It is not possible to hear anything and/or nothing can be heard, what next?
The first step would be to verify that all audio equipment is working correctly. If the equipment is working fine with another application, please run the echo test to test the connection.
The echo test allows users to test their voice setup locally and listen to how other people hear them. The echo test can be found in EVE under "ESC -> 'Chat' tab. The test will play a voice prompt when it starts and after that users should hold their push-to-talk key (if any) to hear themselves. Please refer to "Nothing can be heard while running the echo test" section for more troubleshooting tips. If users can hear themselves correctly with the echo test, tryhttp://myvoipspeed.visualware.com/. If a user gets a 3 or above, try EVE Voice again, if below 3, users should consider contacting their ISP.
- Check the router and network setup.
- Try to access during non-peak hours.
- Check local setup for any hardware issues.
Contacting Customer Support
Should the above troubleshooting article not resolve the problem then please contact customer support via firstname.lastname@example.org.