Launcher Log

The log file will record everything the launcher does and if it encounters an issue it will record the error. This can be very helpful in troubleshooting potential problems with the launcher. If users are encountering issues with the launcher and require assistance from Player Experience then please always attach the launcher log file to the ticket because it is very useful in identifying the issue.

Windows Mac OS X


Using the launcher 

  • Start the launcher
  • Click on the Cogwheel icon in the top right corner of the launcher.
  • Select Tools / Cache in the left pane.
  • Click on Launcher Logs.


For the launcher, press Windows key + R and copy and paste the following into the entry field of the "Run" window and press enter:


Contents of the folder

The folder that opens contains a Crash folder and 5 log files for the most recent starts of the launcher as well as a JSON file. Please attach all 5 logs for Player Experience, the JSON file is not required. The name format for the log files is:



Was this article helpful?
Have more questions? Submit a request