The log file will record everything the launcher does and if it encounters an issue it will record the error. This can be very helpful in troubleshooting potential problems with the launcher. If users are encountering issues with the launcher and require assistance from Player Experience then please always attach the launcher log file to the ticket because it is very useful in identifying the issue.
Using the launcher
- Start the launcher
- Click on the Cogwheel icon in the top right corner of the launcher.
- Select Tools / Cache in the left pane.
- Click on Launcher Logs.
Manually
For the launcher, press Windows key + R and copy and paste the following into the entry field of the "Run" window and press enter:
%LOCALAPPDATA%\CCP\EVE\launcher
Contents of the folder
The folder that opens contains a Crash folder and 5 log files for the most recent starts of the launcher as well as a JSON file. Please attach all 5 logs for Player Experience, the JSON file is not required. The name format for the log files is:
launcherlog-<date>-<time>
Using the launcher
- Start the launcher
-
Click on EVE Launcher in the apple menu in the upper left of your screen and select Preferences, or Hold Command and press , on your keyboard.
- Select Tools / Cache.
- Select Launcher logs.
Manually
For the launcher open the finder and press (CMD + Shift + G) or click on (View) and then (Go To Folder) and copy and paste the following into the entry field, then press enter:
~/Library/Application Support/EVE Online/SharedCache/
Contents of the folder
The folder that opens contains a folder for crashes and 5 log files for the most recent starts of the launcher as well as a JSON file. Please attach all 5 logs for Player Experience, the JSON file is not required. The name format for the log files is:
launcherlog-<date>-<time>
