CCP Games runs a test server, called Singularity, in order to test drive changes, fixes, new features and gather community feedback.
Its primary function is to provide a test environment as close as possible to the live environment of Tranquility. For this purpose, the Tranquility database is "mirrored" (copied) over to the Singularity server once every few months (or more often, if needed by the CCP Quality Assurance department) in order to test the performance of the server and client with as many players as possible at the same place (such as fleet fight situations), periodical mass testing events are often held on Singularity as well.
New and Reactivated Accounts
Newly created accounts and characters on Tranquility will only be available on the test server after a full mirror of the Tranquility database has been completed.
Test Server Resources
Information on how to connect to the test server and provide feedback can be found at the ‘Test Server Feedback’ section of the forums:
Additional information regarding the test servers can be found on our Test Servers Information page.
Test Server Customer Support
Due to the Singularity server’s nature – a test environment which may break at any point in time – the server is offered "as is." Bugs found should be reported, preferably via the in-game Bug Reporting tool (located in the Help menu of the client) or via the community website to receive developer attention. Support tickets from Singularity, however, are not answered or forwarded. Should users come across any non-bug issues on the test server, then it is recommended to leave feedback within the "Test Server Feedback" forum.