The EVE Online client contains a diagnostic tool called EVE LogLite which allows players to capture advanced client side logs. These logs can prove useful to the Customer Support Team when assisting users to diagnose problems with the client.
Users can see how to start and save the LogLite file below:
- Note: Players must be using the New Launcher to access 'LogLite'
1. Start the EVE Launcher.
2. On Windows, go to the Launcher menu (Top Right Corner) and select ‘Start LogLite’. On a Mac, click the View tab in the Apple menu bar and select ’Start LogLite’.
3. Once the LogLite application has opened simply press ‘Play’ in the launcher to start the EVE client.
4. Perform the reproduction steps needed for the issue in question.
5. When the issue has been reproduced, select "File" -> "Save as..." and save the .lsw file to the computer.
6. Users can then attach this file to their Support ticket, or Bug Report.
Connecting to LogLite:
If a user forgets to have LogLite open before starting their client they will be unable to view or save their client logs, however they can still connect the application by doing the following:
- Launch the EVE Client.
- Press: Ctrl + Alt + Shift + M
- The engine tools window will open, click on ‘Log Viewer’
- The log viewer window will open, click the ‘Attach’ button at the bottom of the window.