Welcome to our new EVE Online Help Center
Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.
Also check out our numerous EVE Online : Flight Academy tutorial videos.
Account & Subscription
Account Subscription & Game Time
- Changing Subscription Plan
- Premium Edition on Steam
- Core Starter Pack on Steam
- Updating Your Credit Card Details
- Purchasing PLEX through Account Management or from Third Party Resellers
- CD/Trial Key Invalid, Does not Exist or is Already in Use
Account Details & Services
- ★ Account Recovery
- Single Sign On (SSO)
- Hours for PLEX
- Character Transfer
- Recruit a Friend
- Multiple Character Training
New Eden Store, Aurum & Redeeming System
Payment Methods
- Buying EVE Online on Steam as a Gift
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
- 30 Day Pilot License Extension (PLEX)
Gameplay & Features
Agents & Missions
Sovereignty
User Interface
Industry
- Industry User Interface
- Activities and Job Types
- Manufacturing
- Copying
- Invention
- Material Efficiency Research
Exploration
- Scanning
- Cosmic Anomalies
- Wormholes
- Sleeper Cache
- Ghost Sites (Covert Research Facility, Besieged Research Facility)
- DED Complexes
Market & Contracts
Corporations & Alliances
- Corporation Communication Tools
- War Notifications
- CEO and Directors
- Titles
- Roles Listing
- Roles and Grantable Roles
Player Owned Structures
- ★ Citadels - Quick Facts
- ★ Citadel Deployment and Unanchoring
- ★ Citadel Vulnerability States
- ★ Asset Safety
- Citadel Ship Tethering
- Access Lists
Character & Assets
- Implants
- Skill Extractors and Skill Injectors
- Unallocated Skillpoints
- Cerebral Accelerators
- Jump Clones
- Skills and Skill Queue
Ships & Modules
- ★ Fighter Controls
- ★ Citadel Fighter changes and Carrier->Force Auxiliary Transition
- Locking Times
- Killmarks
- Ship SKINs
- Capital Ships in High Security Space
Crimewatch
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
- Criminal Flag
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Interacting with others
- Scams
- Account Sharing
- Corp Theft
- Harassment and offensive behavior