Welcome to our new EVE Online Help Center
Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.
32-Bit Client No Longer Supported
On February 26th we completed our transition away from the 32-bit client. If you are still using a 32-bit Operating System you can find a guide linked below on how to upgrade to 64-bit. Please note that this guide is from a third party and we are not responsible for any content. We recommend you contact a local PC technician if you have any questions about upgrading.
Account & Subscription
Account Subscription & Game Time
- Purchases of DLC Packs and "Pending" payments
- Payment Rejected
- Permanent Account Deletion
- Updating Your Credit Card Details
- Purchasing PLEX through Account Management or from Third Party Resellers
- Cancelling subscription
Account Details & Services
- ★ Account Recovery
- Contacting Support
- Recruit a Friend
- Creating a New EVE Online Account Through www.eveonline.com
- E-Mail Verification
- In-Game Purchase of PLEX (Fast Checkout)
New Eden Store & Redeeming System
Payment Methods
- Steam Wallet
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
- PLEX Activation Code (PAC)
Gameplay & Features
Agents & Missions
Sovereignty
User Interface
- ★ Pointer Window
- The Agency
- Stargate Holograms
- Chat Channels Empty / Not Visible
- User Interface (UI) Scaling / Text Font Size Increase
- Mining Ledger
Industry
See all 15 articlesExploration
- Abyssal Deadspace
- Moon Scanning
- Autothysian Lancers and Drifters
- Scanning
- Cosmic Anomalies
- Wormholes
Market & Contracts
- HyperNet Relay
- Item Exchange Contract
- Auction Contracts
- Courier Contracts
- Broker Fee and Sales Tax
- Corporation Orders and Market Deliveries
Corporations & Alliances
See all 16 articlesPlayer Owned Structures
- Upwell Structures
- Upwell Structures - Quick Facts
- Upwell Structure Deployment and Unanchoring
- Upwell Structures Vulnerability States
- Asset Safety
- Upwell Structure Ship Tethering
Character & Assets
- ★ Welcome to New Eden
- ★ Alpha and Omega Clone
- ★ Unallocated Skillpoints
- Activities in New Eden
- Total Net Worth Indicator
- Container and Wreck Ownership
Ships & Modules
- Mutaplasmids
- Warp Scrambling and Warp Disruption
- System Travel - Warping
- Phenomena Generators
- Command Burst
- Pulse Activated Nexus Invulnerability Core (P.A.N.I.C.)
Crimewatch
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
- Criminal Timer
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Data Deletion Requests
- Out of Game Harassment
- Reporting suspected bot users
- Scams
- Account Sharing