Welcome to our new EVE Online Help Center
Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.
Also check out our numerous EVE Online : Flight Academy tutorial videos.
Account & Subscription
Account Subscription & Game Time
- Celebratory Reward Eligibility
- Account Deletion
- Changing Subscription Plan
- Updating Your Credit Card Details
- Purchasing PLEX through Account Management or from Third Party Resellers
- Cancelling subscription
Account Details & Services
- ★ Account Recovery
- Creating a New EVE Online Account Through www.eveonline.com
- E-Mail Verification
- In-Game Purchase of PLEX (Fast Checkout)
- Single Sign On (SSO)
- Character Transfer
New Eden Store, Aurum & Redeeming System
Payment Methods
- Buying EVE Online on Steam as a Gift
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
- PLEX Activation Code (PAC)
Gameplay & Features
Agents & Missions
Sovereignty
User Interface
- ★ Safe Logoff
- Tutorial Videos
- Session Change
- Can't set route to destination
- Autopilot Route, Modules or other UI Elements disappearing
- Overview Settings
Industry
- Industry User Interface
- Activities and Job Types
- Manufacturing
- Copying
- Invention
- Material Efficiency Research
Exploration
- Autothysian Lancers and Drifters
- Scanning
- Cosmic Anomalies
- Wormholes
- Sleeper Cache
- Ghost Sites (Covert Research Facility, Besieged Research Facility)
Market & Contracts
Corporations & Alliances
- Corporation Communication Tools
- War Notifications
- CEO and Directors
- Titles
- Roles Listing
- Roles and Grantable Roles
Player Owned Structures
- Upwell Structures
- Upwell Structures - Quick Facts
- Citadel Deployment and Unanchoring
- Citadel Vulnerability States
- Asset Safety
- Citadel Ship Tethering
Character & Assets
- ★ Total Net Worth Indicator
- ★ Alpha and Omega Clone
- Container and Wreck Ownership
- Stuck in Operations
- Alpha Clones and Omega Clone lapsing - Quick Facts
- Ship Attributes in the Fitting Window
Ships & Modules
- Phenomena Generators
- Command Burst
- Pulse Activated Nexus Invulnerability Core (P.A.N.I.C.)
- Salvaging
- Fighter Controls
- Citadel Fighter changes and Carrier->Force Auxiliary Transition
Crimewatch
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
- Criminal Timer
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Interacting with others
- Scams
- Account Sharing
- Corp Theft
- Harassment and offensive behavior