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Please use the search feature to browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.
Account & Subscription
Account Subscription & Game Time
- Payment Issues
- Gametime, PLEX and DLC purchased through Steam
- Permanent Account Deletion
- Updating Your Credit Card Details
- Purchasing PLEX through Account Management or from Third Party Resellers
- Cancelling subscription
Account Details & Services
- ★ Contacting Support
- ★ Account Recovery
- Steam integrated EVE Online accounts
- Recruit a Friend
- Creating a New EVE Online Account Through www.eveonline.com
- E-Mail Verification
New Eden Store & Redeeming System
Payment Methods
See all 9 articlesGameplay & Features
Agents & Missions
Sovereignty
User Interface
- Pointer Window
- The Agency
- Stargate Holograms
- Chat Channels Empty / Not Visible
- User Interface (UI) Scaling / Text Font Size Increase
- Mining Ledger
Industry
See all 15 articlesExploration
- ★ Triglavian Space
- ★ Triglavian Space Filaments
- ★ The Triglavian Invasion
- The Conduit Loop
- Triglavian Wormholes
- Abyssal Deadspace
Market & Contracts
- HyperNet Relay
- Item Exchange Contract
- Auction Contracts
- Courier Contracts
- Broker Fee and Sales Tax
- Corporation Orders and Market Deliveries
Corporations & Alliances
See all 16 articlesPlayer Owned Structures
- Upwell Structures - Abandoned State
- Upwell Structures
- Upwell Structures - Quick Facts
- Upwell Structure Deployment and Unanchoring
- Upwell Structures Vulnerability States
- Asset Safety
Character & Assets
- ★ Welcome to New Eden
- ★ Alpha and Omega Clone
- Activities in New Eden
- Total Net Worth Indicator
- Container and Wreck Ownership
- Alpha Clones and Omega Clone lapsing - Quick Facts
Ships & Modules
- Mutaplasmids
- Warp Scrambling and Warp Disruption
- System Travel - Warping
- Phenomena Generators
- Command Burst
- Pulse Activated Nexus Invulnerability Core (P.A.N.I.C.)
Crimewatch
- Effective security response with heightened Triglavian presence.
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Data Deletion Requests
- Out of Game Harassment
- Reporting suspected bot users
- Scams
- Account Sharing