Welcome to our new EVE Online Help Center
Please use the search feature or browse our Knowledge Base of support articles for information and/or solutions to issues. Alternatively you can file a support ticket to get in touch with a Game Master who will assist you as soon as possible.
Also check out our numerous EVE Online : Flight Academy tutorial videos.
Account & Subscription
Account Subscription & Game Time
- Payment Rejected
- Permanent Account Deletion
- Changing Subscription Plan
- Updating Your Credit Card Details
- Purchasing PLEX through Account Management or from Third Party Resellers
- Cancelling subscription
Account Details & Services
- ★ Account Recovery
- Recruit a Friend
- Creating a New EVE Online Account Through www.eveonline.com
- E-Mail Verification
- In-Game Purchase of PLEX (Fast Checkout)
- Single Sign On (SSO)
New Eden Store, Aurum & Redeeming System
Payment Methods
- ★ Steam Wallet
- Buying EVE Online on Steam as a Gift
- Failed and Reversed Payments
- Credit Card Payment Issues
- Credit or Debit Card
- PayPal
Gameplay & Features
Agents & Missions
Sovereignty
User Interface
- ★ Stargate Holograms
- ★ Chat Channels Empty / Not Visible
- ★ Safe Logoff
- User Interface (UI) Scaling / Text Font Size Increase
- Mining Ledger
- Tutorial Videos
Industry
See all 15 articlesExploration
- ★ Abyssal Deadspace
- ★ Moon Scanning
- Autothysian Lancers and Drifters
- Scanning
- Cosmic Anomalies
- Wormholes
Market & Contracts
Corporations & Alliances
See all 14 articlesPlayer Owned Structures
- ★ Upwell Structure Deployment and Unanchoring
- ★ Structure Management
- Upwell Structures
- Upwell Structures - Quick Facts
- Upwell Structures Vulnerability States
- Asset Safety
Character & Assets
- ★ Alpha and Omega Clone
- Activities in New Eden
- Welcome to New Eden
- Total Net Worth Indicator
- Container and Wreck Ownership
- Alpha Clones and Omega Clone lapsing - Quick Facts
Ships & Modules
- ★ Mutaplasmids
- Warp Scrambling and Warp Disruption
- System Travel - Warping
- Phenomena Generators
- Command Burst
- Pulse Activated Nexus Invulnerability Core (P.A.N.I.C.)
Crimewatch
- Ship Safety Setting
- Weapon and Logoff Timers
- Kill Rights
- CONCORD
- Duels & Limited Engagements
- Criminal Timer
EULA, ToS, Policies
- ★ Known & Declared Exploits
- Out of Game Harassment
- Reporting suspected bot users
- Scams
- Account Sharing
- Corp Theft